When is my order shipped?
Orders placed on Monday to Friday before 14:00 hrs. will be shipped the same day.
What is the shipping method?
We send our packages by PostNL.
You will receive a Track & Trace code as soon as your order is ready for shipment, which will enable you to follow your package from the shipment to the delivery.
How should I return a package to STUDIO.DAI?
Please announce your return shipment by sending an email to firstname.lastname@example.org, mentioning your order number. As soon as we have processed your return you will receive a confirmation. We advise you to send the package by registered mail.
The return address:
(Not a visiting address)
In order to accept your return shipment we trust you to send the item(s) back:
With the original labels on the little bag
Unworn and unwashed
Undamaged and unrepaired
When do I receive the reimbursement?
Return shipments will be processed within 7 working days. You will then receive a credit note and you may expect to receive the reimbursement to the payment method you used within 2 days.
How do I best get in touch with STUDIO.DAI?
If you have a question about a product or an order please send an email to email@example.com and we will contact you within 12 hours.